We watched footage of the scarred, burned fuselage wreckage of the Asiana Boeing 777 at SFO over and over and over again. Our morbid curiosity was fueled by several factors: tragedy, heroic struggle, human frailties, the fact that many of us are getting on a plane again probably sooner than later, and the news media latching onto a story that was really a story.
A sub plot in all of this is the government’s transparency, the refreshing management of information by the Chairwoman of the NTSB, Deborah Hersman. And it makes sense. You can spend your life trying to trace back to where government officials stopped trusting the media and the American public, and where we stopped trusting it—where government almost treated the public’s right to know as an enemy manifesto. Could it have been the Vietnam War era or Watergate, or even before? What has transpired over the years has been a policy of “give the public a morsel and see if it will go away.” For “gawd’s” sake, don’t tell them everything, and surely not the whole truth.
Look at the NSA…okay, let’s not go there again. So on to the stage stepped Deborah Hersman who was telling us in a very matter-of-fact way, what the agency was doing. True transparency. What she did in some quarters was subject of speculation, wild as it may have been sometimes, but not her fault. She was careful to say they were looking at everything and wouldn’t have a full conclusion of cause for possibly months. She was taken to task.
The Airline Pilots Association stepped up and said she shouldn’t be releasing the information she did. The Pilot’s Association pretty much stepped back, realizing the NTSB was releasing all possibilities—from systems failure, to industry reliance on technology, to pilot error, to a sudden flash of blinking light in the pilot’s eyes, to inexperience. Hersman’s no-nonsense presenting of facts, knowledge, and investigation progress was refreshing.
As a journalist, I firmly believe a lot of angst could have been spared over the years if officials, politicians—well, quite frankly anybody in public life—stepped up and said, “this is what we know,” or, “this is what we don’t know,” or, “I blew it.” Looking back over the years, there are probably a lot of people who wish they had taken that path.
Thank you, Chairwoman Hersman, for taking us through a very difficult process and for being transparent with information through a very tough time. Anymore of this, and we might begin trusting government again. Make sense?